Shipping & Return Policy

SHIPPING:

Shop with confidence on Scarves by Mary DeArment! To satisfy our customers, we  offer great shipping policies such as : free shipping in the US on all orders and free shipping in countries other than the US above certain amounts, a rigorous packaging to make sure your items arrive in perfect condition, insurance, a tracking number which we send you the day your package is shipped. To ensure your package is not lost we also request your signature at delivery. 

If you purchase a MARY DeARMENT® scarf as a gift, you can let us know at the time you place your order and we will be happy to write a specific note for the receiver. 

If you have any question, please contact our Customer Care Team.

For our US Customers:

All our featured scarves are in stock unless otherwise specified on the product page. We process shipments of your order within a few hours and make every attempt to have your package delivered within 2-3 business days after it is shipped from Sarasota, Florida.

Rate: SHIPPING IS FREE ON ALL ORDERS. It comes with insurance, tracking number and customer signature (required). Please note that displayed prices do not include any sales tax (for Florida Residents). These are calculated when you check out.

Shipping address can be different from the payment address.

Please note that we do not ship to P.O. Boxes and that Military APO/FPO/DPO addresses cannot receive guaranteed shipping.

For our International Customers (outside the USA):

All our featured scarves are in stock unless otherwise specified on the product page. We process shipments of your order within a few hours and make every attempt to have your package delivered within 5-7 business days after it is shipped from Sarasota, Florida.

Rate: FREE SHIPPING ON ORDERS OVER US$300.00 with insurance, tracking number and customer signature (required). For orders below US$300.00, we apply a flat fee of US$60.00 with insurance, tracking number and customer signature (required). Please note that displayed prices do not include shipping cost (if applicable), which is calculated when you check out. Please also note that our prices DO NOT include any kind of non US local taxes, VAT and Custom duties. Before ordering, it is recommended you contact your local Tax and Custom Authorities for more information and exact applicable taxes.

Shipping address can be different from the payment address.

Please also note that we do not ship to international P.O. Boxes and Military APO/FPO/DPO addresses.

 RETURNS:

Returns (or exchanges) are possible because we, at MARY DeARMENT®, understand that purchasing a high-end scarf online is not easy!  In spite of our efforts to provide every detail of our scarves with still, close up and lifestyle photos and descriptions, you might change your mind and decide to exchange your scarf or to return it. This is part of our total customer satisfaction policy. However, we have to apply a certain return and exchange policy we describe below, due to the nature of the delicate products we sell: 

- Returns or exchanges are only accepted on full priced products purchased on ScarvesByMaryDeArment.com provided that the products have not been worn or used.

- Discounted items are final sale.

- All returned items must be postmarked within 10 days of the original delivery received date in order to be eligible for a full refund. All returns must be in perfect conditions and include the signature box with its ribbon with your complete order and contact information.

- If you decide to return your product(s), please send us first an email explaining the reasons of this return by using our Contact Form.

- Once the return has been received and inspected, we will notify you by email or by phone if your return is eligible for refund. Your refund will be processed in the original form of payment within a few business days. Please allow additional time for the banks to process and post the transaction. Please note that the original shipping and handling charges are non-refundable and will be deducted from the amount to be refunded by MARY DeARMENT®. 

- MARY DeARMENT® will not refund the return shipping costs and, for customers outside the USA, any local taxes, VAT and custom duties you might have paid. In addition, MARY DeARMENT® cannot be held responsible for returning shipments lost in transit. Please note that C.O.D. returns will not be accepted.

Return address:

Scarves by Mary DeArment® 

PMB# 235, 8499 South Tamiami Trail

Sarasota, Florida 34238

USA